Policies on Refunds, Rescheduling Classes/Skills Check and Replacement Cards.
There are NO REFUNDS for classes and books that were purchased and scheduled.
You may reschedule a class, if necessary, by emailing info@certifyKC.com with that request before your scheduled class. If we do not receive a request from you prior to your class, we do not offer a refund and you may not reschedule. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.
*Skills Check Policy: If you fail to show up for a scheduled skills check you will be charged a $50 instructor fee in order to reschedule.
Card Recovery Costs:
All American Heart Association cards are now digital. If you lose access to your card, there is a $20 recovery cost for each occurrence. However, if you purchased Card Insurance, recovering access to your card is FREE for 2 full years. To request a replacement card simply email us at info@certifyKC.com